Tech Support Scams
These tech support scams are running since 2008 and making money in millions of dollars annually. Stats from the last few years show that awareness about these fake tech support services has reduced the no of victims. Let’s know how we can differentiate the fake ones to avoid getting into these traps. Though a little awareness about how they operate and what tricks they use is proven helpful for people to avoid such scams.
How Tech Support Scams Hook
There are various ways they can begin with including direct phone calls, emails with hyperlinks to scam webpages, pop-up messages and incorrect search engine results or redirected scam webpages from browser search results. Sometimes people come across these pop-up error messages or hyperlinks from email and search results that redirect users to scam webpages which are coded to restrict the user from closing the window normally, these scam webpages imitate like legal brands such as windows with logo, website design and fake tech support number with error messages like malware infection, license expiration, and system problems to convince the potential victim. Scared users end-up calling their fake tech support number where a fake tech agent will ask the user to gain remote access through programs like LogMeIn or TeamViewer and by using the same program on his computer, he would be able to control the victim’s computer to do as he wants. Then this fraud tech guy will pretend like he is running a diagnostic test on your computer and resolving the issue. Once he is done he will charge the victim for his fake service.
Things Real Tech Support Companies Will Never Do
- Authorized tech companies never initiate contact with the users, there is usually a procedure followed in every legal tech support company.
- If the user has subscribed to their services there are very rare reasons and cases that your tech service provider would contact you and that only through an official email with no hyperlinks to shady scam pages.
- Legal tech support agents never call users to warn them about computer problems. Believe me, they are not that free to call customers for work.
- No legitimate tech support company will contact a user that they do not serve through phone, email or text message to tell them about a problem with their computer.
- Security pop-up warnings from real tech companies will never ask you to call a phone number.
Risks of being the victim of these tech support scams
Countless people wish that they had known what they know now. It is not just about paying a few hundred dollars for their fake service but also sharing your banking details. Can they be trusted for using the secure payment methods and if our shared online banking details and information is safe with them? Even giving them access to your computer, these scams can be very risky as they can harm us in various ways.
- Malware Infection: the software they use can sometimes transmit and infect victim’s computers with a virus, malware, and spyware that can let someone else get in your computer for spying and other illegal activities like stealing information, spying, stealing identity, etc.
- Fraud Payments: there have been complaints that multiple payments have occurred from the customer’s account without his knowledge after sharing payment details like credit card and online banking details. There is no guarantee for how these scammers can misuse your details.
- Stealing Computer Data: when you give your computer’s control to an unknown who already has the wrong intention could also harm you more in greed by stealing your account credentials and other details they can also transmit spyware to spy on you for various illegal activities.
What to do if you come across such scams?
- Change the Password: If you realize that you have shared your password with the fake tech support agent, change it immediately. Also, if you are using that same password for other accounts change it from all of those accounts.
- Scan Your Computer for Virus or Malware: Download or upgrade the security software you are using and scan the computer. You can also call a legitimate tech support company.
- Protect your Online Banking Details: Call your credit card company immediately inform them about the scammed payment and ask to reverse the charges and also tell them to block further payment into the scammer’s account and to be sure, check your statements for any charges you didn’t make.
- Complain the Tech Support Scam Number: if you ever come across such scam numbers through webpages or call though you are the victim or not, do complain against these numbers here because you can help many people from being the victim if your complaint can shut even a single tech support scam business.
If you are taking to someone through error webpages, pop-up messages, or direct calls from pretended tech support company that tells you about your computer have a virus or any other problem and even if they claim to be a legit tech support company like Microsoft or Apple and provide some kind of detail because no legal tech support company ever initiate contact especially never through direct call to warn them, do not believe them rather you can report them here.